Terms of Use

General sales and delivery conditions

I. Conclusion of offer and contract

1. Offers are subject to confirmation and without obligation.
2. Analysis reports and other descriptions of goods in certificates of analysis, catalogues, technical data sheets or other submitted product documentations are only roughly authoritative, unless explicitly described as binding. They don’t represent an agreement or warranty of a corresponding constitution of the goods. Anything else only applies if a TRIPPY PLUGZ business manager defines a product description explicitly as warranty or agreement on the legal and factual nature, and communicates this to the orderer in written.

3. TRIPPY PLUGZ reserves all ownership and copyright connected to all offer documents. Such documents may not be presented to third parties.

4. Orders are for TRIPPY PLUGZ without obligation. The orderer is bound to his order for 2 weeks. TRIPPY PLUGZ’s silence concerning offers, orders, demands or other explanations given by the orderer only apply as approval if it has been explicitly agreed upon in writing. Any order confirmation created electronically, which does not bear a signature and name shall be deemed to constitute written form.  If the order confirmation contains obvious errors, writing or calculation errors, it is without obligation for TRIPPY PLUGZ.

5. If the contract has been unilaterally annulled by the orderer or an order/partial order unilaterally cancelled by the orderer, the orderer has to reimburse TRIPPY PLUGZ for all costs, which originated through the contract termination/cancellation; this applies especially to cancellation or rescission fees which have been charged to TRIPPY PLUGZ for the delivery, costs for the purchase of goods which cannot be returned and all other expenditures which have been charged to TRIPPY PLUGZ during the contract management and cancellation, such as legal fees, transportation costs, etc.

II. Scope of delivery/conditions of delivery

1. TRIPPY PLUGZ is entitled to also partially deliver all services owed, unless the partial delivery has no meaning for the orderer and the orderer has referred hereunto in the contract.

2. If the orderer doesn’t explicitly insist on a certain shipping method, then the type of shipping is at TRIPPY PLUGZ’s discretion, i.e. the shipping may be done by air, rail, ship or road.

3. All deliveries are quoted ex works or warehouse. The respective current logistic fees, displayed online on our website www.trippyplugz.com, apply.

4. A return of goods and corresponding credit note is only possible with TRIPPY PLUGZ’s consent and must always meet TRIPPY PLUGZ’s instructions concerning the return of deliveries. The orderer is responsible to meet those instructions.  This applies in particular consideration of the applicable legal provisions concerning the delivery and the packaging of dangerous goods. 

All delivery commitments of TRIPPY PLUGZ are under restriction “while stocks last”. Therefor TRIPPY PLUGZ can withdraw from the contract, if the available stock is depleted.

III. Delivery time

1. Terms of delivery and deadlines are without obligation, if they have not been explicitly described as binding.



2. The terms of delivery start with the order entry or the dispatch of the order confirmation through TRIPPY PLUGZ if applicable.

3. The terms of delivery are met if the goods have left the site until these terms expired.

4. In case of delay in delivery, the orderer has the right to withdraw from the contract after the fruitless expiration of a reasonable time extension of 4 weeks with refusal to accept performance, which he gave TRIPPY PLUGZ after a delay in delivery.

IV. Prices and payment

1. All consumption, sales or indirect taxes, customs, examination and acceptance fees or rather all other taxes, fees or liabilities of all kind, which have been stipulated through national authorities or rather allocated to the business between TRIPPY PLUGZ and the orderer, are to be paid by the orderer in addition to the advertising price or invoice price. TRIPPY PLUGZ is not obliged to point to possible taxes and fees.

2. TRIPPY PLUGZ accepts several payment options. The orderer agrees to the conditions, which are bound to the respective payment options. The availability of individual payment options may be limited if necessary.

• Bank transfer

1. The handling of payments is carried out through the company TRIPPY PLUGZ. The client agrees to absorb all banking fees. If the full amount has not been credited, TRIPPY PLUGZ reserves the right to adjust the order to the amount transferred by the orderer.

2. For the payment via bank transfer, the orderer may only use reason for transfer given by TRIPPY PLUGZ. If this guideline has been violated, TRIPPY PLUGZ reserves the right to cancel the order.  In this case the banking fees have to be paid by the orderer as well.

•  Bitcoin


After the payment has been made, the client commits to contact the customer support to verify the payment. The verification should be done within 30 days.  Once the deadline expires, TRIPPY PLUGZ does not grant any guarantee for payment identification.

•  MoneyGram

All possible fees have to be paid by the customer.  To process a payment, TRIPPY PLUGZ uses Western Union/ MoneyGram external service providers.  The customer also has to pay the fees charged by these service providers.  To pay via WesternUnion / MoneyGram a minimum order quantity of 300 USD/250 EUR is required.

V. Passing of risk

1. The risk is passed on to the orderer once the goods are handed over to the person responsible for the shipment or have left the site of TRIPPY PLUGZ for the purpose of shipping. This also applies in the case of partial deliveries or if TRIPPY PLUGZ has absorbed other services such as transport costs.

2. If the orderer fails to do so or violates other obligations to cooperate, TRIPPY PLUGZ can demand the compensation of the suffered damage including possible additional expenses. The risk of a random loss or a random degradation of the goods passes on to the orderer at the moment in which his delay in acceptance commences. TRIPPY PLUGZ is entitled to, after the fruitless expiry of a reasonable grace period, dispose of the goods otherwise and make the delivery to the orderer within a reasonably extended period.
3. Delivered goods shall be accepted by the orderer irrespective of any claims based on defects even if the products show insignificant defects.

VI. Usage of the products by the orderer

1. TRIPPY PLUGZ’s products are designed for the purpose of laboratory experiment and may not be used for other purposes as long as no other details have been given on the product labels, the TRIPPY PLUGZ catalogues or other documents handed over to the orderer. Especially those RESEARCH CHEM VENDOR products may not be used for in-vitro diagnostics for the production of food products and pharmaceutical products in medical appliances as well as cosmetic products.

2. TRIPPY PLUGZ does not check the products for safety and potency of food products, pharmaceutical products, medical appliances, cosmetics as well as for commercial or other purposes, if not described differently in the documents handed over by TRIPPY PLUGZ. TRIPPY PLUGZ explicitly advises the orderer to properly test, use, manufacture and advertise the products obtained from TRIPPY PLUGZ and/or the products obtained with the help of TRIPPY PLUGZ. The orderer has to check possible risks and dangers and to carry out all other potentially necessary research works to catch up on dangers, which may be the result of the usage of products obtained from TRIPPY PLUGZ.  The orderer also has to warn his orderers and there support personnel (such as transport operator etc.) regarding the potential risks and dangers connected to the usage or handling of the products.

3. The TRIPPY PLUGZ products are written on the Chemicals Prohibition Ordinance List or other legal ordinances. The orderer himself is responsible to comply with legal ordinances concerning the handling of substances obtained through TRIPPY PLUGZ.



4. TRIPPY PLUGZ explicitly advises the orderer to check the product ingredients provided by TRIPPY PLUGZ,

VII. Warranty rights and liabilities



1. The orderer’s warranty rights assume that the orderer checks the delivered goods on receipt and communicates defects electronically and immediately, latest 1 week after reception to TRIPPY PLUGZ. The orderer shall describe the defects or rather substantiate through analysis.

VIII. Act of God



1. If an Act of God has prevented TRIPPY PLUGZ from fulfilling its contractual duties, in particular the delivery of goods, TRIPPY PLUGZ shall be exempted from its duties for the duration of the impediment with the addition of a reasonable start-up time, without the orderer having any right to claim compensation.
The same applies if the fulfillment of TRIPPY PLUGZ’s obligations may be unreasonable, hindered or temporarily impossible due to unforeseen circumstances and circumstances TRIPPY PLUGZ cannot be held responsible for, in particular because of labor dispute, official measures, energy shortfall, impediment to delivery by a supplier or substantial interruption of operations.

2. TRIPPY PLUGZ has the right to withdraw from the contract if such an obstacle lasts for more than four months and the completion of the contract is not of interest anymore for TRIPPY PLUGZ because of the obstacle. If the orderer insists, once the deadline has expired, TRIPPY PLUGZ has to explain if they will make use of the right of withdrawal or deliver the goods within an acceptable deadline. Claims for indemnity of the orderer are excluded.

IX. Export

1. TRIPPY PLUGZ explicitly advises the orderer, that during the export, the delivery items are subject to the respective limitations of the destination country. TRIPPY PLUGZ reserves the right to conduct an internal expert control examination to determine if the contract can be executed to TRIPPY PLUGZ’s discretion. In this connection, the orderer can be obliged to obtain necessary certificates and present them to TRIPPY PLUGZ for examination.

2. The orderer may not sell TRIPPY PLUGZ’s goods or make them available to third parties.

X. Privacy protection

TRIPPY PLUGZ only collects data that are necessary for the processing of the order. TRIPPY PLUGZ does not provide information to third parties, authorities or other institutions.  Customers have the possibility to cancel their client account at any moment and to unsubscribe from the newsletter. For client accounts with no completed order, a handling fee of 10 EUR may be imposed for deleting the account.

I. End-use declaration

Herewith the customer declares legally binding,

1. That he/she is at least 18 years old and of full legal capacity (if not available here, a copy of the identity card or passport can be demanded by TRIPPY PLUGZ as form of proof)

2. That the ordered article does not violate TRIPPY PLUGZ’s export limitations at issue and is not subject to legal restrictions in the respective destination country.